Emma Furnell

Emma is born and raised in New Zealand and loves bringing a genuine Kiwi touch to every guest interaction. After earning bachelor’s degrees in business and event management, she built her career in the events industry, working across Auckland, Christchurch, and Queenstown.

Looking for a new challenge, Emma transitioned into guest services, bringing with her over five years of customer service experience. She thrives on problem-solving, multitasking, and building meaningful relationships with guests. Passionate about creating exceptional experiences, Emma is always eager to learn and is dedicated to ensuring every guest feels welcomed and well cared for.

When she’s not at work, Emma enjoys relaxing at home with her two cats, Inky and Skippy.